Service Standards

We have Service Standards for virtually everything that we do in our office.

Our research tells us that the following are the most important:

All claims are actioned within 24 hours of receipt
Once a claim has been agreed, payment will be made within 48 hours
We will return all telephone calls within 31 minutes
An experienced claims handler will review every claim
We will never have an automated switchboard – you and your clients will always speak to a real person.

If what is important to you is not listed, (or we do not "walk the talk") we would like to know.